Meaningful Use Patient Engagement By The Numbers


A new report by Peer60 analyzes the patient portal rollout being undertaken by US hospitals, as required to participate in Meaningful Use Stage 2, analyzing patient engagement levels being achieved and highlighting high performing vendors in the emerging market.

The report is based on survey responses collected from key decision makers across 200 US hospitals. Respondents were either executives, or worked within the IT department of the hospital, and answered questions focused on patient portal vendors and resulting patient engagement metrics.

The report found that the vast majority of hospitals with live portals are seeing patient engagement rates below the five percent threshold required to attest for Meaningful Use Stage 2. However, engagement rates vary significantly based on portal vendor and hospital size. More than 75 percent of hospitals using Epic’s patient portal are reporting that they have already achieved engagement numbers above five percent. Cerner comes in just behind Epic, with over 50 percent of Cerner’s customers confirming that they are seeing engagement rates above five percent. Allscripts, CPSI, Meditech and the rest of the vendor field are trailing, with 25 percent or less of their respective customer bases reporting engagement rates above 5 percent.

It’s not surprising that Cerner and Epic customers would do well with patient engagement efforts. These hospitals tend to be large non-profit organizations with larger IT budgets. Data in the report supports the idea that large hospitals are outperforming small hospitals in the pursuit of patient engagement numbers. While most health IT projects are feature-function focused, patient engagement projects require not only well functioning portals, but also broad public awareness campaigns that larger hospitals are better positioned to tackle. Interestingly, hospitals in mid-size cities are also leading the pack when it comes to patient engagement rates, with hospitals in large cities and rural areas lagging behind.

Respondents report that functionality to support specialists, integration with other EHR systems, appointment scheduling, online bill pay options, and streamlined patient enrollment processes were still lacking in most vendor offerings. Quality back-end reporting tools were also cited as insufficient.

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