Patient Engagement Metrics Paint Promising Future

8-20-2013 12-36-14 AM

Forbes covers the topic of patient engagement in an article that recaps the results of some of the more promising trials from across the country in an effort to quantify and define what an effective patient engagement program looks like, and conversely, what a bad patient engagement program looks like.

Kaiser Permanente’s 2009 Collaborative Cardiac Care study was held up as an effective framework for engaging cardiac patients. Kaiser’s model has significantly reduced the mortality rate for patients with heart disease at Kaiser hospitals. The VA’s 2008 Care Coordination / Home Telehealth study is a program that controls the transition from acute to post-acute care that has resulted in a 20 percent drop in hospital admissions and a 25 percent drop in bed days of care for the VA.

In both programs, patient engagement techniques were implemented to address specific disease management or care coordination shortcomings. They were designed to engage the patient as an active participant in their own care. Key clinical metrics were targeted for improvement.

A less successful but equally popular patient engagement strategy is when health systems or payers implement a patient portal without having clear clinical goals or objectives and instead consider the portal as a way of offloading basic administrative tasks to patients. ROI is earned by getting patients to fill in pre-registration forms or pay their bills online. These programs are less intimidating than getting patients to take ownership of their health and disease progression.

For now, organizations willing to tackle a broader and more clinically-oriented patient engagement strategy tend to be the VA, large integrated delivery networks like Kaiser, and value-based purchasing organizations that are responsible for overall healthcare costs.

↑ Back to top

Founding Sponsors

Platinum Sponsors