PatientPing Raises $9.6 Million Venture Round To Ramp Up Care Coordination Network


Boston-based digital health startup PatientPing announces that it has closed a $9.6 million investment round led by Google Ventures and FPrime Capital, Fidelity’s investment arm. First Round Capital and SV Angel also participated in the round. The funding is PatientPing’s first publically disclosed outside investment, and will be used to ramp up its growing care coordination network and hire on new staff members.

PatientPing was founded by Jay Desai, a former CMS employee who left his job working on ACO policy to build a technology startup focused on helping solve some of the problems ACOs are experiencing. From his unique vantage within CMS, Desai says that early ACOs struggle with tracking patients who receive care outside of their own health systems. A key ingredient to any successful ACO program is a well-conceived care coordination program that ensures patients are receiving care in low-cost settings, and that key treatment details are not being lost during transitions of care. Desai found that despite a massive effort to improve care coordination within ACO networks, there was still a business opportunity to helping ACOs improve care coordination with outside organizations.

At its core, PatientPing is a network of health system population health offices that receive alerts when a patient is treated at an outside healthcare facility. Conversely, treating organizations also receive an alert when they are seeing a patient being managed by an ACO. An often cited use case in these types of notices is that of a patient going to an ED while out of town. In an ideal world, the doctors working in the ED would have access to medical information about the patient, and the patient’s PCP would receive a notice and follow-up instructions from the care team in the ED. While government regulations have introduced an infrastructure to pass continuity of care documents for just this situation, PatientPing is attempting to improve upon this infrastructure by building its own network focused on supporting population health efforts. Within the network, providers would exchange patient summary documents that included a treatment plan and basic instructions for other care providers should they see the patient. If that patient is seen in another PatientPing organization, the instructions and a more comprehensive medical history are sent to the team responsible for delivering care – improving out-of-network care coordination.

Though still small, PatientPing has already built a network of 11,000 providers and boasts an impressive 40 percent month-to-month network traffic growth rate. The company will face some uphill challenges as it struggles to reach the tipping point of having enough end users to make its network useful, and will be under pressure to outperform traditional continuity of care document exchanges being facilitated by regional HIEs, but if the team can demonstrate a meaningful ROI from improved care coordination, there will be more than enough customers lined up to keep them busy through their early growth years.

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