TigerText Raises $50 Million Series C For HIPAA-Compliant Messaging


Santa Monica, CA-based digital health startup TigerText announces that it has just closed a $50 million Series C funding round led by new investor Norwest Venture Partners. The round also welcomes new investors Invus Group and Accolade Partners, and attracts return investments from Shasta Ventures, OrbiMed, and Reed Elsevier, all of whom participated in TigerText’s January 2014 Series B. Norwest partner Robert Mittendorff, MD will join the TigerText Board of Directors. The new round brings TigerText’s total raised to $81.1 million.

TigerText launched in 2010 marketing a HIPAA-compliant text-messaging solution to help providers communicate more efficiently. The adage “Only doctors and drug dealers use pagers” used to be true, but times have changed and now it’s just doctors left communicating on the archaic devices. Pagers are cheap, reliable, and pose little risk of exposing PHI considering that they are only capable of receiving, and not transmitting, information. Over time, smartphone proliferation has created an environment in which providers, right or wrong, began communicating over text and email regardless of HIPAA or ethical concerns. This shift introduced a market opportunity for TigerText and others operating in the same space.

TigerText has managed to carve out a competitive position in the provider communications field. A recent KLAS report found that it controls both market share and mindshare within US healthcare organizations. The company competes against Imprivata, Voalte, Vocera, and offerings from enterprise health IT vendors, such as Cerner. TigerText’s communication platform offers hospitals communications tools that extend beyond secure text messaging, and well beyond dated pager-based systems. Users are able to manage multiple inboxes, send attachments, and review delivery and read receipts on messages. The platform also supports API calls to other health IT systems, so providers can receive alerts letting them know when lab or radiology results are available.

Along with the announcement, TigerText is also expanding access points to its communications platform within an initiative it calls TigerText Anywhere. The initiative will see TigerText functionality extended to the Web, Apple Watch, and desktop, allowing messages to reach end users working in facilities that do not have BYOD-friendly policies.

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